Terms and Conditions
By placing an order or making a booking with Poole Photography is acceptance of these terms and conditions.
The terms and conditions apply to any agreement (“The Agreement”) written or verbal between Poole Photography and (The Client) placing an order with Poole Photography for photographic services or sale of goods and digital files.
Payment for studio sitting including makeover is payable at the time of booking. Orders for any additional prints, enlargements, canvas prints, albums, album pages, digital files or other services must be paid in full at the time of order. Once the order has been confirmed by both parties and are in process, changes and refunds are not permitted.
Prices are as shown on Poole Photography’s price list currently in force or as stated in the quotation. All prices are subject to change without notice. In the event of a technical error or oversight on pricing, discounts on-line a refund will be issued and orders to be re-submitted once error has been rectified.
A deposit is required to confirm your booking and is required for cancellations. Cancellations within 48 hours of sitting will incur a re-booking fee: No shows, after 20 mins of shoot start time without notification of running late or unable to make sitting, sitting will be cancelled without refund.....Please see website for Bank Holiday and Sunday booking fees.
A £10 fee to extend out of date vouchers will be applied. Discount vouchers can be extended for £10 and packages adjusted to a single 7x5" print.
Health & Safety Policy
Poole Photography take every reasonable effort to ensure the premises and equipment is deemed as suitable and safe for all users at all times. The Client is fully responsible for their own action, and responsible for the children they are in the accompany of, and any damages or breakages to the property that incur as a result of the Clients action shall be the responsibility of the Client to pay or rectify as agreed with Poole Photography.
Poole Photography do not take any responsibility for any loss or damage to any personal belongings within or outside the studio. Poole Photography sessions can involve some physical activity, which is undertaken at your own risk. By completing Poole Photography's Booking form the Client declares that they are over 16years and deemed healthy to participate in a photo shoot, Poole Photography take no responsible action for any outcome as a result of any false information provided, or withheld from Poole Photography.
Poole Photography request that all Clients advise Poole Photography of any special or medical requirements are needed to make the Clients experience at Poole Photography’s Studio more comfortable and accessible.
No Smile - Re-shoot Policy
In the event your children are not happy before and during the shoot due to illness we will re-shoot at another date for free. Re-schedule of sitting must be arranged at time of shoot. re-shoot requests at a later date will not be honoured.
Vouchers and booking credit is valid as per date written on voucher or 5 months from credit purchase date and are non-refundable and cannot be exchanged for cash. One voucher is permitted per sitting. A £10 fee to extend out of date vouchers will be applied
If for any reason The Client finds it necessary to cancel the studio appointment within seven days of the appointment date without re-scheduling another appointment, the Client will forfeit the studio fee. Refunds are not permited.
For Commercial Photography cancelled within 5 working days a hourly rate will be charged.
If Poole Photography finds it necessary to cancel or cannot deliver The Agreement due to an act of God, adverse weather conditions, loss or accidental damage to equipment, strike, or any cause beyond the control ofPoole Photography, or due to photographers illness all monies paid including the deposit will be returned to the Client and Poole Photographyshall have no other liability. The liability shall not exceed the value of the Client’s order. Limitation on liability shall apply to any loss, damage or corruption of any media film or electronic data or storage media such as Compact Discs not caused by Poole Photography.
Travel is limited to ten miles from central Bournemouth, Dorset. The cost of extra mileage and any overnight accommodation will be agreed at the time of order.
The selection of images provided to the Client will be at the discretion of Poole Photography and may not be all those taken. Poole Photography will only provide passwords to a pre selected party. Poole Photography is not responsible for other parties viewing client’s images who obtain passwords from any third party.
The Client and Poole Photography agrees to keep details of The Agreement confidential from any third party except as required by law. Images and Client names may be used in accordance with the condition of Copyright.
The Copyright, Designs and Patents Act 1988 states that the Copyright of all images taken by the photographer is owned by the photographer.
Copyright in all images created remains with Poole Photography unless transferred for a specified sum and terms specifically agreed in writing. Poole Photography retains the exclusive right to reproduce such images. All Goods provided by Poole Photography to the Client according to the order are for personal use only and may not be sold or reproduced by anyone other than Poole Photography.
The Client shall not reproduce in any form including but not limited to photocopying, scanning, displaying on a computer, and on the internet images created by Poole Photography without prior written agreement and terms.
The Client agrees that Poole Photography has the unrestricted right and permission to copyright and use, re-use, publish, and republish photographic portraits or pictures of the Client or in which they may be included intact or in part, composite or distorted in character or form, without restriction as to changes or transformations in conjunction with my own or a fictitious name. As well, reproduction in colour or otherwise, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose whatsoever.
If images are found to be used on instagram, Facebook or any other social media without purchase the client agrees to purchase the CD at the full price as not to break Copyright infringement.
In the event the client does not wish to consent the use of their images confirmation is required in writing.
Original Image retention
The digital files will be retained for a period of 4 months from the date of the sitting.
The Client will indemnify Poole Photography against all claims, liability, damages, costs and expenses, including legal fees and expenses as a result of use of images or images modified by the Client for which no release or permission was provided or granted by Poole Photography. If no release or permission exists in writing then no release or permission exists.
The Client indemnifies Poole Photography against all claims, liability, damages and expenses incurred in connection with any third party claim arising out of the use of such material. The liability for any claim is limited to the total invoice amount.
Refund & Exchange Policy
If you are not completely satisfied with your purchase please contact us immediately to alert us of the problem and if a replacement is required, Please return the item to us in its original condition within 7 days of receipt.
The returned item should be in its original presentation folder, mount or frame with the original packaging and documentation. Please enclose a note indicating the reason for the return together with your address and all contact details. Due to the nature of having to process our images after the prompt of sale; refunds will only be issued on faulted goods. We shall replace the item or if this is not possible issue a full refund, excluding the original delivery charge, will be given.
The item is your responsibility until it reaches us. Therefore, we ask that you personally bring the item to our studio or send the item using a reputable delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
PLEASE NOTE: We can not refund purchases of digital files once they have been distributed.
If a refund is necessary, we shall issue this on receipt of the returned item. Payments are made to the payment method. Credit Note of full amount is issued or A admin fee of £20 plus the merchant fees will be deducted. Please allow 14 days.
No changes will be made unless included in The Agreement or agreed in writing.
Terms and Conditions can be amended at any time (last amendment 12-11-16)